FAQs
What is Snatte?
Snatte is a premium online fashion and print design studio offering elevated clothing for modern living. Our collections focus on refined print designs alongside timeless plain essentials, including coats, jumpers, and tops crafted for style, comfort, and longevity. Every piece is designed to feel intentional, versatile, and unmistakably premium.
How do I place an order?
Placing an order with Snatte is simple. Browse our online collections, select your preferred items, and add them to your cart. Proceed to checkout to securely enter your delivery and payment details and complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, as well as trusted secure payment gateways. All available payment options will be displayed clearly at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. You can use this information to follow your delivery in real time.
What is your return policy?
Our Returns Policy outlines full details regarding returns, exchanges, and refunds. We recommend reviewing this page carefully before making a purchase to ensure complete clarity.
How are shipping costs calculated?
Shipping costs are calculated based on your order size and delivery destination. Exact charges will be shown during checkout before payment is finalised.
Do you ship internationally?
Yes, Snatte offers international shipping. Please visit our Shipping Policy page for a list of supported countries and further delivery information.
Are Snatte products ethically produced?
Quality and responsibility are central to Snatte. We work with trusted manufacturers and suppliers who adhere to ethical production standards and responsible labour practices wherever possible.
How can I contact customer support?
If you have any questions or require assistance, our customer support team can be reached via info@snatte.com or through our Contact Us page.
Can I change or cancel my order?
Orders are processed promptly to ensure timely delivery. If you need to amend or cancel your order, please contact us immediately via our Contact Us page. While we will do our best to assist, changes cannot be guaranteed once processing has begun.